Job Title: Dispatcher Service Representative (DSR)
Employment Type: Temp to Hire
Status: Full-Time
Work Arrangement: In-Person
Schedule: Monday–Friday | 7:00 AM–3:30 PM
Location: St. Michael, MN
Compensation: $22.00–$25.00/hour, DOE
Employment Type: Temp to Hire
Status: Full-Time
Work Arrangement: In-Person
Schedule: Monday–Friday | 7:00 AM–3:30 PM
Location: St. Michael, MN
Compensation: $22.00–$25.00/hour, DOE
About Our Client
Our client is a well-established plumbing contractor serving residential, commercial, and industrial customers throughout the Twin Cities area. Known for their integrity, expertise, and commitment to exceptional customer service, they offer a supportive and collaborative work environment that encourages professionalism, continuous learning, and long-term career growth.
Job Summary
We are seeking an organized and customer-focused Dispatcher Service Representative (DSR) to support the daily operations of a busy Service Department in St. Michael, MN. This position is responsible for coordinating technician schedules, dispatching service calls, maintaining communication between field technicians and customers, and providing essential administrative support.
The ideal candidate is proactive, detail-oriented, and able to remain calm under pressure while managing multiple priorities. Strong communication, problem-solving, and organizational skills are essential for ensuring efficient service operations and a positive customer experience.
Key Responsibilities
- Dispatch service calls to technicians based on skill set, location, and availability
- Monitor technician job progress and adjust schedules to accommodate changing priorities
- Maintain consistent communication with technicians regarding job details, updates, and scheduling changes
- Notify customers when technicians are enroute and confirm appointment information
- Ensure technician documentation is complete and accurate, including time, materials, and payment details
- Coordinate technician routes for paperwork drop-offs, vehicle maintenance, and supply needs
- Track technician PTO, appointments, equipment requirements, and truck maintenance schedules
- Answer incoming Service Department calls professionally and assist customers with scheduling and service inquiries
- Issue and track purchase order numbers and confirm vendor orders
- Enter and monitor warranty returns and open jobs exceeding $3,000 for follow-up
- Review upcoming service calls to verify appropriate inventory and materials are staged
- Maintain and update daily service schedules to support efficient workflow
- Ensure customer calls and messages are addressed and returned by the end of each business day
- Communicate technician concerns or operational issues to the Field Manager
- Collaborate with Customer Service Representatives and other team members to maintain smooth scheduling and communication
- Provide backup support to the Customer Service team as needed
- Submit timecards accurately and on time
- Restock departmental paperwork and office materials
- Attend and participate in monthly department meetings
- Follow established administrative procedures and complete end-of-day system responsibilities
Qualifications
- High school diploma or GED required
- Excellent verbal, written, and telephone communication skills
- Strong organizational, multitasking, and time management abilities
- Ability to prioritize responsibilities and remain calm in a fast-paced environment
- Strong customer service skills and a professional, solutions-focused approach
- Proficiency with standard office software and computer applications
- Typing speed of 50+ words per minute preferred
- Ability to adapt quickly to scheduling changes and unexpected service needs
- Strong attention to detail and ability to maintain accurate documentation
- Ability to communicate effectively with technicians, customers, and management
- Self-motivated, dependable, and committed to continuous improvement
- Ability to work independently while contributing to a collaborative team environment
- Ability to lift up to 50 pounds as needed
- Ability to perform occasional bending, twisting, kneeling, and reaching
Working Conditions
- In-person office environment supporting plumbing service operations
- Extended periods of sitting and working at a computer workstation
- Frequent telephone communication with customers, technicians, and internal departments
- Regular use of computers, phones, and standard office equipment
- Fast-paced environment requiring frequent multitasking and schedule adjustments
- Occasional lifting of materials weighing up to 50 pounds
- Occasional bending, reaching, twisting, and kneeling
About Vision
At The Vision Companies, we go beyond matching skills to job descriptions. We advocate for you by focusing on finding the right fit, not just any fit. Our personalized approach means we carefully select opportunities that align with your skills and career goals. We support you throughout the hiring process and placement experience, treating each person as a valued individual.
Benefits
- Competitive pay
- Paid time off and holiday pay (where eligible)
- Optional medical, dental, and vision insurance, plus additional voluntary benefits
- 401(k) retirement savings plan
- Employee referral bonus program
- Employee appreciation events, giveaways, and recognition throughout the year
- Dedicated support from our recruiting team throughout your assignment
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