Job Title: IT Support Analyst (Helpdesk) Intern
Job Type: Internship
Status: Temporary
Schedule: Monday–Friday | Full-Time, 40 Hours/Week During Summer
Location: Maple Grove, MN
Pay Rate: $22.00–$26.60/hour
About Our Client
Our client is a not-for-profit wholesale electric cooperative providing electricity to member-owner distribution cooperatives throughout Minnesota. The organization supports reliable electric service across the state through its generation and transmission operations and offers students the opportunity to gain hands-on experience working alongside professionals in the electric utility industry.
Job Summary
We are seeking an IT Support Analyst (Helpdesk) Intern to provide hands-on technical support while gaining experience in enterprise IT operations. This position supports PC hardware refreshes, software installations, new-user computer setups, mobile devices, peripherals, and equipment checkout.
The intern will respond to employee questions and support requests, troubleshoot hardware and software issues, perform root-cause analysis, and help identify effective solutions. This role also provides opportunities to recommend improvements to device selection, management tools, and overall IT performance while delivering responsive, customer-focused support to users at all levels of the organization.
Key Responsibilities
• Provide desktop PC support, including hardware and software installation, use, maintenance, and administration.
• Resolve user questions regarding hardware, software, and applications while following established service ticket procedures.
• Troubleshoot hardware and software issues and escalate concerns within IT when additional support is needed.
• Partner with other IT staff on daily support activities, software and hardware upgrades, and new-user computer setups.
• Support PC imaging and computer swaps during the summer equipment refresh.
• Support mobile devices, peripherals, and equipment checkout.
• Coordinate small IT projects of limited scope and complexity.
• Participate in larger IT projects while supporting established schedules and budgets.
• Provide prompt, professional, and customer-focused technical support to employees throughout the organization.
Qualifications
• Must be enrolled in a college program in computer science, information systems, or a related field.
• General knowledge of computer systems, hardware, and software applications.
• General understanding of basic computer networking principles and designs.
• Experience installing, administering, or maintaining Microsoft Office applications, desktop operating systems, PCs, adapter cards, modems, or related technology preferred.
• Ability to manage multiple tasks and recognize when escalation is necessary to complete assignments.
• Ability to communicate effectively with both technical and non-technical personnel at all levels.
• Strong analytical, interpretive, interpersonal, and problem-solving skills.
• Prior work experience is not required.
• You must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future. This includes holders of H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas.
Working Conditions
• Majority of work is performed in a professional office environment, with occasional visits to plant locations.
• Plant conditions may include exposure to noise, vibration, dirt, and dust.
• Extended periods of sitting, keyboard and mouse use, and viewing a computer monitor may be required.
• Occasional lifting of computer equipment weighing approximately 40 lbs may be required.
• May require working under or around office furniture and plant equipment.
• Required to wear personal protective equipment as needed.
• Some travel to support remote sites may be required.
• Must be able to perform the essential functions of the position.
Internship Schedule
• Full-time, 40 hours per week during the summer.
• Full-time hours during academic breaks may be available.
• Part-time hours of 10+ hours per week during the academic year.
• Continuation in the internship program is based on performance and business needs.
Benefits & Perks
• Competitive pay
• Paid time off and holiday pay (where eligible)
• Optional medical, dental, and vision insurance, plus additional voluntary benefits
• 401(k) retirement savings plan
• Employee referral bonus program
• Employee appreciation events, giveaways, and recognition throughout the year
• Dedicated support from our recruiting team—we're committed to helping you succeed every step of the way
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